FAQs

Frequently Asked Questions (FAQ) –DreamDubaiPlus

DreamDubaiPlus is an officially licensed lottery platform regulated by the UAE government and the General Commercial Gaming Regulatory Authority (GCGRA).

You must be at least 18 years old and physically located in the UAE. Participation is limited to natural persons who are not prohibited by local regulations.

Yes. DreamDubaiPlus operates under a valid license issued by the GCGRA, ensuring that all games are fully compliant with UAE law.

To play, simply register an account, choose your numbers (or use our quick-pick tool), decide how many draws you want to enter, and complete your payment. Draws occur on a regular schedule, and results are published after each draw.

The cost depends on how many entries you buy and how many draws you join. Our website provides a price calculator so you can see the total before confirming your purchase.

Draws take place regularly. You can check the exact timing and next draw countdown on our homepage.

After each draw, you can check your ticket numbers on the “Results” page. If you win, we’ll also notify you by email or SMS and highlight winning tickets in your account.

For smaller prizes (e.g., up to AED 100,000), you can claim directly through your account. For larger winnings, you will need to validate your identity and provide relevant documents. Prize claims are usually processed within 30 days of verification.

You must submit your claim within 180 days from the date of the draw. After this period, unclaimed prizes may be forfeited according to our terms and conditions.

We accept a range of payment options, including credit/debit cards and bank transfers. Please note that the payment method must be in the same name as your DreamDubaiPlus account.

Yes. Customer funds are held in segregated accounts, separate from our operating funds, to ensure they remain protected.

Yes, you can withdraw your winnings to your UAE bank account (with IBAN in your name). Typical processing time is 3‑5 business days, depending on your bank.

If you encounter any technical problems, our customer support team is here to help. You can reach us via email, phone, or live chat on our website.

Absolutely — our website is fully optimized for mobile devices, including smartphones and tablets.

We take responsible gaming seriously. Tools available to users include:

  • Deposit limits (daily, weekly, monthly)

  • Time-outs (72 hours up to 6 weeks)

  • Self-exclusion (6 months up to 5 years)

If you feel that gambling may be becoming a problem, please use our self-exclusion option or contact our support team for help. We also provide links to professional support services.

DreamDubaiPlus operates under the regulatory framework of the GCGRA, the UAE’s federal gaming authority. Only licensed operators are legally permitted to run lottery games in the country.

Participating in unlicensed lotteries carries significant risks such as fraud, data theft, lack of consumer protection, and financial loss.

Yes. If you suspect any illegal or unlicensed lottery activity, you can report it to the GCGRA.